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FAQ

Frequent Asked Question

What are your shipping details?

We do not offer free shipping unless advertised in a sale. Our website cannot generate accurate shipping quotes automatically. Instead, we provide quotes manually before/after your order is placed. Feel free to request a quote ahead of time. ProtoFab products typically have lead times of 2 to 3 months so we recommend planning ahead.

You can reach us by phone at 928-632-0216 or via email at info@protofab4x4.com. We look forward to hearing from you!

We allow returns within 14 days of your order delivery date. To be eligible, items must be unused and in original condition and packaging. Certain items cannot be returned. Shipping costs will be deducted from the refund which is processed within 14 business days after we receive your return. For more details, please email info@protofab4x4.com.

We do offer a 10% first responder/military discount. This discount is not stackable however can be used at any time of the year. We don’t use a verification system to verify eligibility, we just go off of the honor system. We figure if you’re lying about it, the big man upstairs can dish out the Karma you have coming your way. Use code MIL10P.

A standard NATO can is 18.50″ x 6.57″ x 13.58″ and holds 5 gallons. Older versions of our Jerry Can Basket used a post with an eye-loop locking system. Anything 18.50″ or slightly shorter will work in these baskets. Our new Jerry Can baskets have tabs with holes so that you can utilize more tie-down options, for instance, bungie cords.

The basket itself is 16″ x 24″ with a 4° vertical lip. We recommend Canyon Coolers 35 QT or the Igloo BMX 54 QT coolers.

Unfortunately, no. We believe its important for our customers to know that nobody’s money is worth more than another’s. We build all orders as efficiently as possible while maintaining our company’s integrity. One way we do this is by building in runs. This means that we will build several of the same product to help keep things efficient.

What are your shipping details?

We do not offer free shipping unless advertised in a sale. Our website cannot generate accurate shipping quotes automatically. Instead, we provide quotes manually before/after your order is placed. Feel free to request a quote ahead of time. ProtoFab products typically have lead times of 2 to 3 months so we recommend planning ahead.

What is your contact info?

You can reach us by phone at 928-632-0216 or via email at info@protofab4x4.com. We look forward to hearing from you!

What is your return policy?

We allow returns within 14 days of your order delivery date. To be eligible, items must be unused and in original condition and packaging. Certain items cannot be returned. Shipping costs will be deducted from the refund which is processed within 14 business days after we receive your return. For more details, please email info@protofab4x4.com.

Do you offer a Military or First Responder Discount?

We do offer a 10% first responder/military discount. This discount is not stackable however can be used at any time of the year. We don't use a verification system to verify eligibility, we just go off of the honor system. We figure if you're lying about it, the big man upstairs can dish out the Karma you have coming your way. Use code MIL10P.

What size Jerry Can/NATO Can can I use in my bumper?

A standard NATO can is 18.50" x 6.57" x 13.58" and holds 5 gallons. Older versions of our Jerry Can Basket used a post with an eye-loop locking system. Anything 18.50" or slightly shorter will work in these baskets. Our new Jerry Can baskets have tabs with holes so that you can utilize more tie-down options, for instance, bungie cords.

What size cooler can I use in my ProtoFab Cooler Rack?

The basket itself is 16" x 24" with a 4° vertical lip. We recommend Canyon Coolers 35 QT or the Igloo BMX 54 QT coolers.

Can I pay extra to have my order expeditied?

Unfortunately, no. We believe its important for our customers to know that nobody's money is worth more than another's. We build all orders as efficiently as possible while maintaining our company's integrity. One way we do this is by building in runs. This means that we will build several of the same product to help keep things efficient.