Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Non-returnable items:
- Gift cards
- Any item not in its original condition, damaged or is missing parts for reasons other than an error made by ProtoFab.
- Product with obvious signs of use
To complete your return, we require a receipt or proof of purchase as well as an RMA provided by ProtoFab.
Please do not send your purchase back to the manufacturer. We will send specific instructions based on your situation.
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after delivery
Shipping Returns
To return your product, you should first email your inquiry so we can evaluate the situation.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We cannot guarantee that we will receive your returned item as the company responsible for transporting your item is not ProtoFab. You may consider purchasing shipping insurance. You can ask for this when we create your return label.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether we have granted an approval or rejection of your refund.
If you are approved, then your refund will be processed, and the refund will automatically be applied to your credit card or original method of payment, within 14 business after to return has been approved.
Late or missing refunds
If you haven’t received a refund, first check your payment account again before escalating the situation.
If you do not see the credit, contact your credit card company/banking institution. It may take some time before your refund is officially posted by your payment processor.
If you’ve done all of this and you still have not received your refund, please contact us at info@protofab4x4.com.
Please do not request a refund by going directly to your card issuer. We will happily refund you if your situation qualifies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@protofab4x4.com we will evaluate the situation and provide instructions from there.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or the gift giver will get a refund on the original form of payment only. You will need to specify which option you are looking for.
Need help?
Contact us at info@protofab4x4.com for questions related to refunds and returns.
